Terms of service

Terms of Service

Effective Date: July 3, 2025

Business Name: Bespoke Baby Keepsakes

Email: bespokebabykeepsakes@outlook.com

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1. Overview

These Terms of Service (“Terms”) govern your use of the Bespoke Baby Keepsakes website, services, and products. By placing an order or interacting with our brand, you agree to be bound by these Terms. Please read them carefully before making a purchase.

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2. Products & Personalisation

All products are handcrafted and made to order. Due to their personalised nature:

• Slight variations may occur from item to item.

• Personalisation details (e.g., names, colours, charms) must be reviewed carefully by the customer before placing the order.

• Once an order is submitted, changes may not be possible if production has already begun.

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3. Pricing & Payment

All prices are listed in AUD (Australian Dollars) and are subject to change without notice. Full payment is required at checkout to confirm your order. We accept secure payment through our approved platforms.

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4. Shipping & Delivery

We aim to dispatch orders within the timeframes listed at checkout. However, delays may occur due to demand, shipping providers, or external circumstances.

• Bespoke Baby Keepsakes is not responsible for delays once an item has been shipped.

• You will receive tracking information where applicable.

• Please ensure your shipping address is correct at checkout; we are not liable for parcels lost due to incorrect addresses.

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5. Returns & Refunds

All sales are final. Due to the handmade and personalised nature of our products, we do not offer refunds or exchanges for change of mind.

Refunds or replacements will only be issued for faulty or damaged items upon review. For more details, please see our Refund Policy.

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6. Intellectual Property

All content, product designs, photography, and branding on our website or social platforms are the property of Bespoke Baby Keepsakes and may not be copied, reproduced, or used without written permission.

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7. Customer Responsibilities

Customers are responsible for:

• Providing accurate order and personalisation details.

• Reading all product descriptions and safety information before use.

• Supervising children at all times when using items like busy boards.

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8. Limitation of Liability

To the fullest extent permitted by law, Bespoke Baby Keepsakes shall not be liable for any direct, indirect, incidental, or consequential damages resulting from the use or misuse of our products.

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9. Amendments

We reserve the right to update or modify these Terms at any time without prior notice. It is your responsibility to review these Terms regularly.

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10. Contact

For any questions, concerns, or support, please contact:

📧 bespokebabykeepsakes@outlook.com